Terms of Service
Last updated: December 2024
1. Agreement to Terms
By accessing and using Rivix Servers' services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.
2. Service Description
Rivix Servers provides premium Minecraft server hosting services including, but not limited to, server provisioning, management tools, backup services, and technical support.
3. Acceptable Use
You agree not to use our services to:
- Violate any applicable laws or regulations
- Distribute malware, viruses, or harmful code
- Engage in fraudulent activities
- Generate excessive network traffic or DDoS attacks
- Use services for purposes other than Minecraft hosting
4. Payment Terms
Services are billed monthly in advance. You agree to:
- Pay all fees when due
- Provide accurate payment information
- Maintain updated billing details
- Understand that failure to pay may result in service suspension
5. Refund Policy
We offer a 48-hour risk-free launch guarantee. If you're not satisfied within the first 48 hours, contact us for a full refund or migration assistance. After 48 hours, refunds are not available except as required by law.
6. Service Level Agreement
We strive to maintain 99.9% uptime for our infrastructure. Service credits may be issued for prolonged outages exceeding our SLA terms. Our public status page provides real-time service availability information.
7. Data and Backups
While we maintain automated backup systems, you are ultimately responsible for:
- Regularly downloading important world data
- Maintaining local backups of critical files
- Understanding that backups are provided as a convenience, not a guarantee
8. Account Security
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized use of your account.
9. Service Suspension
We reserve the right to suspend or terminate services for violations of these terms, non-payment, or activities that harm our infrastructure or other customers.
10. Limitation of Liability
Rivix Servers shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including but not limited to gamedata loss, revenue loss, or business interruption.
11. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of any modified terms.
12. Contact Information
Questions about these terms should be directed to our support team at support@rivixservers.com